SHIPPING AND RETURNS

Shipping

Most of our Australian orders are sent via Australia Post or Star Track, you will be sent an email notification once your order has been fulfilled and shipped. Please allow up to 5 working days for your order to be completed & shipped. 

All of our products are hand made in small batches or made to order, please allow at least 5 business days for your item to ship. If you have ordered items on pre order please note your order will ship once all items are in stock. 

All orders will be marked as Authority to Leave.  If delivery confirmation to your residence is received from Australia Post we are not responsible for lost/damaged deliveries.

Each order is checked & carefully packaged by us, from time to time there are breakages. If so, please email us with a photo of the damaged item with details of your order at info@vesselscent.com and we will send out a replacement to you. 

We currently ship to Australia, New Zealand and the U.S. 

Our Packaging

We use recyclable and re usable packaging, please dispose of responsibly. 

One of a kind

Our products are all handmade in small batches using completely natural ingredients, as such there will be slight variations in colour & scent from batch to batch. 

Returns / Faulty Items

If you are not happy with your items please email us to discuss within 48 hours of the delivery of your product, refunds are usually issued as an item exchange or store credit. The faulty item must be returned to us within 2 weeks of delivery in its original packaging with 80% of the wax / essential oil blend in the candle jar/bottle. If you have burnt the candle down or used most of the product you do not qualify for a refund. If you have simply changed your mind we do not offer refunds.